Automate reservations, handle in-stay requests, collect feedback, and drive direct bookings — all on the messaging app your guests already love.
No credit card required · Setup in 30 minutes
Friction at every touchpoint — from booking to checkout — costs you reviews, loyalty, and direct business.
Guests book via OTAs and you pay 15–20% per room. Your own website converts poorly on mobile and your phone lines are understaffed.
Room service orders, housekeeping calls, spa bookings — staff fields the same requests dozens of times a day, leaving less time for high-touch service.
Email survey open rates hover around 15%. By the time guests land, the moment has passed. Negative experiences hit review sites before you hear about them.
Spa packages, early check-in, dining reservations, room upgrades — front desk staff can't proactively pitch to every arriving guest. Revenue stays on the table.
One platform for every guest touchpoint — available 24/7 with zero wait time.
Guests check availability, view room types, compare packages, and confirm reservations directly on WhatsApp. Fully integrated with your PMS — no staff intervention needed for routine bookings.
Guests message for room service, housekeeping, extra towels, or local recommendations. Requests are automatically routed to the right department with priority tagging — faster resolution, happier guests.
Trigger a short WhatsApp survey within minutes of check-out while the experience is fresh. Catch dissatisfied guests before they reach TripAdvisor and follow up with happy ones for a review.
Send targeted WhatsApp messages to arriving guests — spa packages for leisure travellers, early check-in for business guests. Automated follow-ups close the loop and confirm bookings instantly.
From discovery to loyal return visitor — seamlessly automated.
Via your website, booking confirmation email, or a QR code at reception — guests are one tap away from a conversation with your property.
Room types, rates, pet policies, parking — the bot answers common questions accurately and at any hour, with a live handoff option for complex requests.
Guest selects dates, room type, and add-ons through a guided WhatsApp form. Payment link sent. Confirmation and pre-arrival info delivered automatically.
During their stay, guests message for any need. Requests hit the right department instantly — housekeeping, F&B, or front desk — with response time tracked.
Automated post-stay message captures feedback while it's fresh. Happy guests get a gentle nudge for a review. Negative feedback triggers an internal alert.
WhatsApp automation pays off across revenue, reviews, and operational efficiency.
Conversational booking on WhatsApp makes it easier to bypass OTAs — reducing commissions and building a direct relationship with every guest.
Faster response to in-stay issues and timely post-stay feedback requests drive better TripAdvisor and Google ratings.
Automate 60%+ of routine requests. Staff spend less time on phone calls and more time on memorable personal service.
Targeted upsell messages for spa, dining, and room upgrades sent to the right guest at the right moment — with a booking CTA built in.
Post-stay offers, anniversary stay deals, and personalised re-engagement campaigns keep guests coming back direct.
Every guest touchpoint — automated and personalised on WhatsApp.
Properties using conversational WhatsApp booking consistently shift reservations away from OTAs, improving per-booking margins.
Automated routing cuts average response time for in-stay requests from 18 minutes to under 8 minutes.
Real-time feedback loops catch issues early and systematically prompt happy guests — driving higher public review ratings.
"We set up a WhatsApp number for our resort and within two months, 35% of new reservations were coming through WhatsApp directly. The pre-arrival upsell flow for our spa packages alone paid for the platform five times over."
Revenue Manager, Boutique Beach Resort
Join hotels and resorts using WhatsApp to drive direct bookings, delight guests, and reduce front desk workload.
Setup takes 30 minutes · Cancel anytime