Automate dealer onboarding, product registration, warranty support, and spare parts ordering — all on WhatsApp, where your channel partners and customers already are.
No credit card required · Setup in 30 minutes
Slow warranty processing, dealer communication gaps, and fragmented after-sales support erode margins and brand reputation.
Customers log warranty issues via call centres or physical service centres. Long wait times, manual paperwork, and slow resolution frustrate customers and drive negative reviews — even when the product was fixed.
Price lists, product updates, promotional material, and stock notifications go via email — where they get buried. Dealers miss launches, sell at wrong prices, and escalate issues to head office because they can't get quick answers.
Service centres and dealers order spare parts via phone or email, wait for confirmation, then chase delivery status. A process that should take minutes takes days — stalling repairs and frustrating end customers.
Most customers never register their hardware purchase. You lose warranty entitlement visibility, can't run product recalls efficiently, and miss the post-purchase relationship opportunity entirely.
From customer registration to dealer support — every operational touchpoint streamlined on the channel that actually gets a response.
Customers scan a QR code on the product box and register via WhatsApp in under 2 minutes — serial number, purchase date, retailer. Warranty claims submitted as a structured WhatsApp form with photo upload. No call centre required.
New price lists, product launches, promotional bundles, and training materials broadcast to your dealer network on WhatsApp. Dealers get answers to stock and spec queries instantly via a bot — reducing escalations to head office.
Service centres and authorised dealers raise spare parts requests directly on WhatsApp — part number, quantity, service centre ID. Order confirmation and dispatch notification sent back automatically. Days of friction removed.
Customers book service appointments via WhatsApp — device model, fault description, preferred location. Automated confirmation, repair status updates, and ready-for-collection notification sent throughout. Fewer calls, happier customers.
The hardware customer lifecycle and dealer relationship — automated end to end.
Customer buys hardware at retail or online. QR code on the packaging opens a WhatsApp registration form. Device serial number, purchase date, and retailer captured in 90 seconds. Warranty clock starts. Customer relationship begins.
Customer messages your WhatsApp number with a fault. Bot asks for registered serial number, fault description, and photo. Claim created and assigned automatically. Customer receives a reference number and expected timeline.
Customer books service drop-off via WhatsApp. Confirmation and location details sent automatically. Repair status updates — received, diagnosed, repaired, ready — communicated proactively without the customer needing to call.
New product launch or price revision? A targeted WhatsApp broadcast reaches your entire dealer network instantly with the updated catalogue, pricing, and promotional materials — read and acted on same day.
Dealer or service centre raises a spare parts request via WhatsApp. Bot validates the part number, confirms availability and lead time, and sends order confirmation. Status updates follow automatically through to dispatch.
WhatsApp automation modernises your after-sales operation and dealer relationship — at scale, without adding headcount.
Digital claim submission and automatic triage cut average warranty resolution time significantly — and satisfied service experiences drive positive reviews and repurchase.
WhatsApp broadcasts ensure your dealer network receives product and pricing updates instantly — reducing sell-at-wrong-price errors and missed promotion windows.
WhatsApp-based parts ordering removes the phone and email back-and-forth that delays repairs and frustrates both service centres and end customers.
QR-to-WhatsApp registration dramatically increases the percentage of products registered — giving you accurate warranty data, recall capability, and a direct customer communication channel.
Automated status updates and WhatsApp self-service for common queries deflect the high-volume, low-complexity calls that consume call centre capacity.
Consumer, B2B, and dealer-facing use cases — all on WhatsApp.
QR-to-WhatsApp registration drives 4× higher product registration rates than web form or email — giving manufacturers accurate warranty data and a direct customer channel.
Structured WhatsApp claim submissions with automatic triage cut average time-to-resolution in half compared to phone and email-based warranty processes.
Automated WhatsApp status updates and self-service flows deflect 60% of inbound call centre queries — reducing operational costs without degrading customer experience.
"We sell consumer electronics through 400+ dealers. WhatsForm transformed two things: our warranty process — customers now register and submit claims on WhatsApp and get resolved 3× faster — and our dealer communication. We pushed a price change to all 400 dealers in one WhatsApp broadcast. Previously that took two days of emails and calls. Now it takes five minutes."
VP After-Sales, Consumer Electronics Manufacturer
Join hardware manufacturers using WhatsApp to digitise warranty, empower dealers, and deliver the after-sales experience that drives repeat purchases.
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