Service Delivery Policy

WhatsForm is a cloud-based Software-as-a-Service (SaaS) platform. Unlike physical products, our services are delivered digitally through your web browser and WhatsApp Business API integration. This policy outlines how we deliver and activate your WhatsForm services.

Upon successful subscription, your WhatsForm account is typically activated within 24 hours. For WhatsApp Business API integration, the setup process may take 1-3 business days depending on Meta's approval process for your business account. We will guide you through each step via email and provide setup assistance.

Basic Platform Access: Immediate upon payment confirmation. WhatsApp Business API Setup: 1-3 business days for Meta approval. Custom Integrations: 5-7 business days depending on complexity. Training and Onboarding: Scheduled within 2 business days of account activation.

Your WhatsForm service includes: Complete platform access, WhatsApp Business API integration assistance, Initial setup and configuration support, Documentation and training materials, Email and chat support, Regular platform updates and new features at no additional cost.

We guarantee 99.9% uptime for our platform services. Our servers are monitored 24/7, and we have redundant systems in place to ensure continuous service availability. Any planned maintenance will be communicated in advance via email and our status page.

WhatsForm services are available globally wherever WhatsApp Business API is supported. Our cloud infrastructure ensures fast, reliable access from any location with internet connectivity. We provide localized support during business hours in major time zones.

Upon successful service activation, you will receive: Welcome email with login credentials and getting started guide, WhatsApp message with quick setup tips (if phone number provided), Access to our knowledge base and video tutorials, Calendar invite for optional onboarding session.

If you experience any delays or issues with service delivery, please contact our support team immediately. We provide priority support for new accounts to ensure smooth onboarding. Our team is available via email, chat, and WhatsApp during business hours.

For customers migrating from other platforms, we offer data import assistance at no additional charge. Our team can help transfer your existing contacts, conversation history (where possible), and form templates to ensure a smooth transition to WhatsForm.

As a cloud-based service, WhatsForm continuously receives updates, new features, and security patches. All updates are delivered automatically without service interruption. Major feature releases are announced via email and in-app notifications.