WhatsApp Solutions for Omnichannel Retail
Unify your online and offline customer experience. Create a seamless journey that connects your website, app, and physical stores through WhatsApp.
One Customer, One Conversation
Your customers don't see channels; they see your brand. WhatsForm helps you deliver a consistent, connected, and personalized experience, whether a customer is browsing online or shopping in your store.
CLICK & COLLECT / RESERVE IN-STORE
Connect Your Website to Your Stores
Allow customers browsing your website to reserve an item for pickup at their nearest store via WhatsApp. An automated flow can check store inventory, place the hold, and notify the customer when their order is ready for collection, driving online traffic to your physical locations.
- Seamlessly integrate online and in-store inventory
- Drive foot traffic to your physical stores
- Provide a convenient and modern shopping option
- Automate the entire click-and-collect process
UNIFIED CUSTOMER SUPPORT
A Single Point of Contact for All Queries
Whether a customer has a question about an online order or an in-store purchase, they can get help through one WhatsApp number. Our AI agent can access data from both your e-commerce platform and store POS system to provide accurate, contextual support.
- Unified support for online and offline purchases
- AI agent with access to all order data
- Consistent service experience across all channels
- Reduced customer confusion and frustration
Tangible Outcomes for Your Omnichannel Strategy
Increased Sales
By offering convenient options like 'reserve in-store', you convert more browsers into buyers.
Higher Customer LTV
A seamless, consistent experience across all touchpoints builds strong brand loyalty and increases lifetime value.
Improved Operational Efficiency
Automate cross-channel processes and provide a single view of the customer for your support teams.
Deeper Customer Insights
Understand how your customers interact with your brand across both digital and physical channels.
Relevant Form Templates
Get started quickly with these pre-built forms. Experience them live on WhatsApp.
Ready to build a truly unified retail experience?
Discover how WhatsForm can be the conversational glue that connects your entire omnichannel strategy.
Book an Omnichannel DemoReady to Transform Your WhatsApp Business?
Connect today for a personalized demonstration and see how WhatsForm can enhance your business communication.