WhatsApp Solutions for Energy & Utilities
Automate bill inquiries, manage service requests, and send proactive outage notifications to improve customer communication and operational efficiency.
Powering a Better Customer Experience
For utility providers, providing reliable service and clear communication is essential. WhatsForm helps you manage customer interactions at scale, reducing support costs and improving satisfaction.
BILLING & PAYMENTS
Simplify Billing and Encourage On-Time Payments
Send monthly bills and payment reminders directly to customers' WhatsApp. Include a direct payment link to make it easy for them to pay on time. An AI bot can also handle common billing inquiries, like checking the current outstanding amount.
- Automated bill delivery and payment reminders
- Integration with payment gateways
- AI-powered answers to billing questions
- Reduced instances of late payments
OUTAGE NOTIFICATIONS & SERVICE REQUESTS
Proactive Communication During Disruptions
When a service outage occurs, proactively notify affected customers on WhatsApp with estimated restoration times. Allow customers to report new issues or request services like new connections through simple conversational forms.
- Proactive, geo-targeted outage notifications
- Conversational forms for reporting issues
- Automated service request ticketing
- Improved customer trust and satisfaction
Tangible Outcomes for Your Utility
Reduced Call Center Volume
Automating billing inquiries and outage notifications significantly deflects calls from your support center.
Improved Customer Satisfaction
Proactive, convenient communication on a preferred channel improves the overall customer experience.
Faster Issue Resolution
Structured forms for service requests ensure your technical teams get the right information to act quickly.
Increased On-Time Payments
Direct reminders and easy payment links help to improve your revenue collection cycle.
Relevant Form Templates
Get started quickly with these pre-built forms. Experience them live on WhatsApp.
Ready to power up your customer communication?
Discover how WhatsForm can streamline your operations and improve customer satisfaction.
Book a DemoReady to Transform Your WhatsApp Business?
Connect today for a personalized demonstration and see how WhatsForm can enhance your business communication.