WhatsApp Solutions for IT Services & MSPs
Automate support ticket creation, manage client communication, and provide instant updates with a platform built for technical support.
Deliver Smarter, Faster IT Support
For IT service providers and Managed Service Providers (MSPs), responsiveness and clear communication are critical. WhatsForm helps you streamline your support workflows and improve client satisfaction.
AUTOMATED SUPPORT TICKET CREATION
From User Request to Actionable Ticket, Instantly
Allow your clients to report IT issues directly on WhatsApp. A conversational form can gather all necessary details—like the user affected, the device type, and a description of the problem—and automatically create a ticket in your helpdesk system (e.g., Zendesk, Jira).
- Conversational issue reporting forms
- Automated ticket creation in your helpdesk
- Provide users with an instant ticket number
- Reduce email clutter and unstructured requests
PROACTIVE STATUS UPDATES
Keep Clients Informed, Reduce Follow-Up Calls
Integrate with your ticketing system to provide automated status updates on WhatsApp. When a ticket is updated or resolved, the client can receive an instant notification, improving transparency and reducing the number of "What's the status?" calls.
- Automated ticket status notifications
- Proactive communication that builds client trust
- Allow clients to check ticket status on-demand
- Close the feedback loop with post-resolution surveys
Tangible Outcomes for Your IT Business
Faster Response Times
Structured ticket creation and automated updates lead to faster first response and resolution times.
Improved Client Satisfaction
A convenient, transparent, and responsive support process improves client satisfaction and retention.
Increased Technician Productivity
Technicians receive well-defined tickets, reducing time spent on clarification and manual data entry.
Better SLA Adherence
A more efficient workflow helps you meet and exceed your Service Level Agreement (SLA) commitments.
Relevant Form Templates
Get started quickly with these pre-built forms. Experience them live on WhatsApp.
Ready to upgrade your IT support experience?
Discover how WhatsForm can help you deliver faster, smarter, and more efficient service to your clients.
Book a DemoReady to Transform Your WhatsApp Business?
Connect today for a personalized demonstration and see how WhatsForm can enhance your business communication.