Turn WhatsApp into your 24/7 global trade desk. Automate freight inquiries, quotations, shipment tracking, and document sharing — so your team focuses on closing deals, not chasing paperwork.
Import-export companies lose deals because of slow responses and scattered communication across time zones.
Buyers in different time zones send freight inquiries at odd hours. With no automated response, they move on to the next supplier before your team wakes up.
Bills of lading, packing lists, and commercial invoices get buried in email chains. Delayed documents mean late shipments and costly demurrage charges.
Buyers on WhatsApp, shipping lines on email, customs brokers on calls. Nothing is centralised and critical updates fall through the cracks.
Buyers constantly call asking "where is my shipment?" Your team spends hours digging through portals and relay-calling freight forwarders for status updates.
Purpose-built WhatsApp workflows that automate every stage of the trade cycle.
Capture structured trade inquiries round the clock — commodity details, origin/destination, Incoterms, volume — and instantly route them to the right team member for follow-up.
Pre-qualify buyers with smart questions, auto-generate rate estimates for standard lanes, and push completed quotation requests directly into your CRM or ERP.
Let buyers type a booking or container number on WhatsApp and instantly receive live tracking status, ETA, and port updates — no login, no portal, no call required.
Securely send bills of lading, packing lists, phytosanitary certificates, and commercial invoices to the right buyer or agent the moment they are ready — with read receipts.
A seamless end-to-end workflow your buyers and team will love.
A buyer from any country messages your WhatsApp Business number asking about freight rates, product availability, or shipment status — at any hour.
WhatsForm's intelligent bot guides the buyer through a structured conversation — capturing commodity, quantity, origin, destination, Incoterms, and target price automatically.
For standard lanes, the bot delivers an instant rate estimate. For complex deals, a fully structured lead card is pushed to your sales team via CRM or WhatsApp group.
Once a deal is confirmed, documents (PI, BL, packing list, certificates) are sent to the buyer on WhatsApp with delivery tracking and digital acknowledgement.
Buyers self-serve shipment status updates on WhatsApp. Post-delivery, the bot triggers an automated satisfaction survey and requests referrals or repeat order intent.
Never miss a buyer inquiry regardless of time zone. Automate first-touch response across all markets.
Cut the average time from first inquiry to confirmed PO with structured pre-qualification flows.
Buyers self-serve shipment status on WhatsApp, freeing your ops team from status call noise.
Send trade documents over encrypted WhatsApp with delivery confirmation and read receipts.
Your sales team focuses on negotiation while WhatsForm handles routine inquiry and follow-up.
Structured WhatsApp forms capture complete buyer details — no back-and-forth email for basic info.
Pre-qualified leads with all details collected upfront let your team quote in minutes, not days.
Buyers self-serve tracking on WhatsApp, eliminating the daily flood of "where is my container?" calls.
"Before WhatsForm, we were losing Southeast Asian buyers simply because they couldn't reach us after hours. Now our bot handles inquiries at 2 AM and our team wakes up to fully qualified leads — our response time went from 2 days to 15 minutes."
Join global traders who automate inquiries, documentation, and shipment tracking with WhatsForm. Set up in hours, not weeks.