Warranty registration, technical support, service requests, and product feedback — all automated on WhatsApp. Build loyalty that starts the moment your product leaves the box.
No credit card required · Setup in 30 minutes
The sale is step one. The customer experience after the box is opened determines whether they buy again — or leave a 1-star review.
Most customers never register their product for warranty. Registration cards go in the bin. Web forms feel like too much effort. Brands lose the opportunity to build a direct relationship with their end-users.
Customers with setup issues, error codes, and technical problems call or visit service centres for questions that a bot could answer in 30 seconds. Support costs per unit rise while customer satisfaction falls.
Customers struggling to book a service visit navigate confusing websites or wait on hold. Once booked, they have no visibility into technician ETA or job status. Poor experience drives negative reviews.
Common failure modes, usability complaints, and feature requests exist in thousands of service tickets — but never reach product managers in a structured, actionable form. Products ship with the same issues version after version.
From unboxing to long-term loyalty — every customer touchpoint automated on WhatsApp.
Customer scans QR code on the product box. WhatsApp opens instantly with a short registration form — name, purchase date, serial number, retailer. Registered in under 2 minutes. You capture first-party data and a direct communication channel with every buyer.
Customers describe their issue to the WhatsApp support bot. AI walks them through common troubleshooting steps, shares setup guides and video links. Complex cases create a structured support ticket with all diagnostics captured — ready for a technician.
Customers book service visits via WhatsApp — issue description, preferred date, and address collected through a conversational form. Technician assignment confirmed. Real-time status updates sent. ETA notifications reduce "when is the technician coming?" calls.
Post-purchase satisfaction forms, post-service reviews, and product improvement surveys collected via WhatsApp — where customers actually respond. Structured feedback flows to product and quality teams in dashboards, not scattered support tickets.
From unboxing to loyal repeat buyer — the full post-purchase journey on WhatsApp.
QR code on box or manual opens WhatsApp registration form. Customer completes warranty registration in 2 minutes. You have their number, product details, and purchase info in your database.
Automated welcome message with quick-start guide, product tips, and support contact sent immediately after registration. Customers feel looked after from day one.
Customer messages with an issue. AI bot diagnoses, shares guides, and resolves if possible. If not, creates a structured ticket with all diagnostics — technician gets a complete brief, not a vague complaint.
Customer books service via WhatsApp form. Technician assignment confirmed. Day-of ETA sent. Post-visit service completion form collects parts used, work done, and customer sign-off digitally.
Post-service satisfaction survey triggers automatically. Product improvement survey sent at 3 months. Upgrade offer or accessory recommendation sent at 12 months. A one-time buyer becomes a brand loyalist.
Higher registrations, lower support cost, and customers who buy again — and recommend you.
QR-code initiated WhatsApp registration takes under 2 minutes — registrations go from near-zero to majority of units sold.
AI bot resolves 60-70% of support queries autonomously. Service centres focus on genuine hardware issues — not setup questions.
Customers who get fast, effective support give better reviews. Post-service satisfaction tracking identifies and resolves issues before they go public.
Structured feedback from thousands of customers surfaces failure patterns, feature gaps, and usability complaints — in time to improve the next generation.
Customers who feel supported between purchases respond better to upgrade offers and accessory recommendations — driving higher lifetime value.
Every post-purchase customer interaction — handled on WhatsApp.
QR-code initiated WhatsApp registration drives dramatically more registrations than physical cards or web forms.
AI troubleshooting bot resolves the majority of customer queries autonomously — reducing service centre load and cost.
Customers who receive proactive updates and digital service confirmation consistently give higher ratings.
"We used to get 3% warranty registration on units sold. After putting a WhatsApp QR code on the box with WhatsForm, that went to 38% in the first quarter. We now have a direct channel to tens of thousands of customers we never had before."
Head of After-Sales, Consumer Electronics Brand — Pan-India Distribution
Join electronics brands using WhatsApp to drive warranty registrations, deflect support volume, and build the loyalty that drives repeat purchases.
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