Streamlining Logistics with Real-Time WhatsApp Communication
From package tracking to exception handling, keep customers and internal teams perfectly in sync with intelligent automation.
Clarity and Speed in Motion
In logistics, timely updates and efficient coordination are paramount. WhatsForm transforms your communication, making operations leaner, more transparent, and highly responsive.
REAL-TIME PACKAGE TRACKING
Instant Updates, Zero Effort
Allow customers to track their packages simply by sending a tracking number on WhatsApp. Our AI agent integrates with your logistics database via SmartyAutomate to provide instant, concise status updates, and can even handle follow-up questions like rescheduling a delivery.
- AI-powered tracking number recognition
- Real-time status updates from your database
- Interactive follow-up actions (e.g., reschedule)
- Reduces 'Where is my package?' support queries
DELIVERY EXCEPTION HANDLING
Turn Problems into Solutions, Instantly
When a delivery fails, an automated WhatsApp message can instantly notify the customer, offering them self-service options to reschedule, reroute to a pickup point, or connect to support. This proactive approach improves second-attempt success rates and customer satisfaction.
- Automated failed delivery notifications
- Customer self-service for rescheduling/rerouting
- Reduced load on call centers
- Improved first-call resolution
SUPPLIER & DRIVER COORDINATION
A Command Center in Every Pocket
Streamline B2B logistics and internal fleet management. Drivers can use WhatsApp forms to report status updates, log check-ins, or report issues like a flat tire. An AI Driver Assistant can provide route info, troubleshoot minor issues, and alert managers automatically in emergencies.
- WhatsApp forms for driver status updates
- AI assistant for driver FAQs and support
- Instant alerts to fleet managers for critical issues
- Digital capture of delivery receipts
INVENTORY & ORDER ALERTS
Keep Your Internal Teams in Sync
Use internal WhatsApp notifications to streamline warehouse and procurement processes. Send automated alerts when stock falls below a threshold or when a high-priority order is shipped, ensuring all teams are updated in real-time, faster than email.
- Automated low-stock alerts to procurement
- High-priority shipment notifications to sales teams
- Trigger workflows with simple replies
- Faster internal communication than email
Tangible Outcomes for Your Operations
A responsive, user-centric communication strategy delivers a competitive edge in the logistics industry.
Boosted Customer Satisfaction
Proactive, real-time updates build trust and reduce customer anxiety, leading to repeat business.
Increased Efficiency
Automate routine tracking queries and exception handling, allowing your team to focus on complex logistical challenges.
Improved Transparency
Close communication gaps between customers, drivers, and internal teams for a more visible supply chain.
Faster Problem Resolution
Issues are reported and handled with less latency, minimizing delays and operational disruptions.
Ready to accelerate your logistics operations?
See how WhatsForm can provide the speed and clarity your supply chain needs to thrive.
Request a DemoReady to Transform Your WhatsApp Business?
Connect today for a personalized demonstration and see how WhatsForm can enhance your business communication.