Home sample collection, test report delivery, health package inquiries, and wellness program enrolments — all structured on WhatsApp.
No credit card required · Setup in 30 minutes
Common problems that hurt patient experience and lab efficiency.
Patients call to book a home sample visit. Staff note it on paper or in spreadsheets. Missed calls = missed bookings = lost revenue.
Reports are ready but patients don't know. They call repeatedly. Your staff is buried in "is my report ready?" queries.
Patients ask about health packages over WhatsApp but don't get a structured response. Interest fades before they enrol.
Abnormal results are delivered without a structured follow-up mechanism. Patients may not see their doctor — and don't return to the lab.
From test booking to report delivery to wellness enrolment.
Patients book home collection via WhatsApp — tests required, address, preferred time slot. Phlebotomist dispatched with all details, no phone tag.
Reports sent to patient's WhatsApp the moment they're ready. Patient acknowledges receipt — no more "report not received" calls.
Patients browse and enrol in health packages via WhatsApp form — annual health check, corporate packages, preventive screenings. All tracked.
After critical results, automated WhatsApp messages prompt patients to consult a doctor — with a referral or specialist booking form attached.
The complete patient journey for diagnostics — on WhatsApp.
Via WhatsApp form — test name, address, time slot, and special requirements (fasting etc.) all captured at once. Booking confirmed instantly.
Your team gets a structured dispatch notification — no phone briefing needed. Phlebotomist arrives prepared for the correct tests.
Patient gets a WhatsApp update when the sample is received at the lab. Processing time estimate shared — expectations managed proactively.
Report sent directly on WhatsApp the moment it's ready. Patient confirms receipt. Your team sees delivery status in the dashboard.
Post-report, patients with concerning results are nudged to consult a doctor. Annual check-up reminders sent to re-engage past patients.
From routine diagnostics to corporate wellness programs.
Self-serve WhatsApp booking converts more home collection inquiries than phone-only booking.
WhatsApp delivery confirmation eliminates the most common patient support call for labs.
Structured WhatsApp inquiry forms with instant follow-up convert 4× better than walk-in inquiries.
"Report delivery on WhatsApp with acknowledgement was the single biggest improvement for us. Zero patient complaints about not receiving reports — and our staff stopped fielding those calls."
Operations Head, HealthFirst Diagnostics — Mumbai
Join diagnostic labs and wellness centres using WhatsApp forms to streamline bookings, deliver reports, and grow patient loyalty.
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