Conversational KYC, instant transaction support, payment nudges, and fraud alerts — all automated on WhatsApp. Grow your user base without proportionally growing your ops team.
No credit card required · Setup in 30 minutes
Users expect instant, frictionless digital experiences — and leave if they don't get them.
App and web-based KYC flows lose 40-60% of sign-ups mid-process. Document upload friction, unclear instructions, and session timeouts kill activation before it starts.
Failed payments, incorrect UPI IDs, and account limit queries flood your support queue. Scaling your team to match user growth is expensive and unsustainable.
Activation is high but retention drops sharply after week one. Without proactive engagement — nudges, offers, feature discovery — users forget about your platform.
Critical fraud alerts and KYC expiry notices sent by email or push notification are ignored. Unactioned compliance notices create regulatory risk and user account problems.
From sign-up to power user — automated and structured on WhatsApp.
Guide new users through KYC via WhatsApp — collecting PAN, Aadhaar, selfies, and address proof step-by-step in a familiar chat format. Drop-off rates fall dramatically compared to app or web flows. AI-powered data validation flags errors in real time.
An AI bot handles failed payment queries, UPI dispute forms, account limit explanations, and refund status checks — instantly, without agents. Complex cases trigger a structured escalation form with all context pre-filled.
Re-engage dormant users with personalised WhatsApp nudges — feature highlights, cashback offers, and spending insights. New feature announcements reach 85%+ of opted-in users versus 15% on push notifications.
Fraud alerts, suspicious activity notifications, and KYC expiry warnings delivered on WhatsApp get read immediately. Users action compliance requirements faster — reducing regulatory risk and account suspensions.
From sign-up click to active user — frictionless on WhatsApp.
New user taps a link from your ad or referral. WhatsApp opens with a welcome message. KYC onboarding begins immediately — no app download required to start.
Conversational form collects mobile number, PAN, Aadhaar, and selfie one step at a time. AI validates each input in real time. User completes KYC in under 5 minutes — often faster than reading a web form.
KYC approved — account activation confirmation sent via WhatsApp. Automated nudge prompts the first transaction with a how-to guide and a limited-time cashback incentive.
If anything goes wrong — failed payment, unclear balance, refund query — user messages the support bot. Resolved in seconds or escalated with full context captured.
Dormant users receive personalised re-engagement nudges. KYC re-verification reminders, fraud alerts, and feature updates delivered on WhatsApp — where users actually read them.
More users activated, better retention, lower support cost per user.
Conversational KYC on WhatsApp removes the friction that kills sign-ups on app and web. More users complete onboarding — faster.
AI bot handles 60-70% of transaction queries autonomously. Support cost per user scales sub-linearly as you grow.
Proactive nudges, feature discovery, and cashback alerts on WhatsApp bring users back to your platform more consistently.
Audit trails for every KYC interaction, fraud alert delivery, and compliance notice. Regulatory requirements met without manual documentation.
Fraud alerts and suspicious activity notifications reach users in real time on WhatsApp — far faster than push notifications or email.
Every user lifecycle stage — automated on WhatsApp.
Conversational WhatsApp KYC sees over 50% better completion rates versus traditional app or web-based onboarding flows.
AI bot on WhatsApp handles the majority of transaction queries without any human agent involvement at any hour.
WhatsApp nudges for dormant users achieve 3x better re-activation rates compared to email or push notification campaigns.
"Our KYC drop-off was killing growth. After moving to WhatsApp-based onboarding with WhatsForm, completion went from 38% to 71% in two months. That's not a marginal improvement — it fundamentally changed our unit economics."
VP Growth, Digital Payments FinTech — Series B
Join FinTech companies using WhatsApp to onboard more users, deflect support volume, and re-engage their entire user base at scale.
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