Step 1: Your Strategy

How do you currently use WhatsApp?

Using it for business communication, mixing it with personal chats.

Forming groups to coordinate with internal teams and clients.

Using broadcasting but facing limitations on personal WhatsApp.

Using the Business API integrated with CRM/ERP.

Implemented chatbot flows for various customer journeys.

Multiple team members handle customer communication.

Lack of automation causes manual messaging and task handling.

Minimal Automation Leads to manual tasks and messaging.