Subscription support, personalised content recommendations, renewal nudges, and feedback collection — all delivered on WhatsApp. Keep subscribers watching, not cancelling.
No credit card required · Setup in 30 minutes
Subscriber acquisition is expensive — losing them to poor support is inexcusable.
Billing errors, plan upgrade confusion, and password reset frustrations are the top reasons subscribers cancel. Slow support turns a 5-minute fix into a lost customer.
Users wait for the algorithm to surface relevant content. New releases, niche shows, and premium content go unwatched because subscribers never hear about them.
Email renewal reminders have low open rates. Subscribers let their subscriptions lapse not because they want to cancel, but because the reminder never cut through the noise.
Post-watch surveys via email get minimal responses. Without structured feedback, content decisions rely on view counts alone — missing qualitative subscriber sentiment.
Every subscriber touchpoint — automated and structured on WhatsApp.
An AI bot on WhatsApp resolves billing questions, guides plan upgrades, handles password resets, and troubleshoots streaming issues instantly. No wait times, no call centres, no churn from bad support.
Send curated "what to watch next" recommendations based on subscriber viewing history directly on WhatsApp. Announce new season drops, movie premieres, and live events to opted-in subscribers.
Automated WhatsApp reminders before renewal dates cut involuntary churn. Win-back flows re-engage lapsed subscribers with personalised offers delivered where they actually check — WhatsApp.
Trigger short feedback forms after a subscriber finishes a series. Collect ratings, genre preferences, and content gap requests. Real qualitative data to inform your content acquisition strategy.
From subscriber sign-up to renewal — every touchpoint handled.
During sign-up or in account settings, subscribers opt in to receive content recommendations, renewal reminders, and platform news via WhatsApp.
WhatsForm triggers personalised recommendations when a subscriber finishes a series or has been inactive for a few days — re-engaging them with relevant new content.
7 days and 1 day before renewal, subscribers receive a WhatsApp reminder with their plan details and a one-tap renewal confirmation. Involuntary churn drops significantly.
When a subscriber messages for help, an AI bot handles Tier-1 issues instantly. Complex issues trigger a structured form that captures all context before agent handoff.
After a series finale or movie, a short satisfaction form triggers automatically. Ratings, comments, and preferences feed directly into content planning dashboards.
Reduce churn, increase watch time, and build a subscriber base that actually stays.
Proactive renewal reminders and instant support resolution address the two biggest drivers of subscription cancellation.
Personalised WhatsApp recommendations bring subscribers back to the platform more often — increasing average watch hours per user.
Automating subscription queries, billing FAQs, and troubleshooting deflects 60-70% of inbound support volume without human agents.
Structured post-watch feedback at scale gives content teams real qualitative data — not just view counts — to guide acquisition and production.
Proactive updates, fast support, and personalised engagement on a high-open-rate channel like WhatsApp drives measurable CSAT improvements.
Every subscriber lifecycle stage — managed on WhatsApp.
Proactive renewal reminders and instant support resolution on WhatsApp cut involuntary and voluntary cancellations.
Subscribers who receive personalised WhatsApp recommendations watch significantly more content per month.
AI bot on WhatsApp handles the majority of subscription queries without any human agent involvement.
"We were losing subscribers to billing confusion and missed renewals. WhatsForm automated our renewal flow on WhatsApp and our involuntary churn dropped by 28% in the first 60 days. The ROI was immediate."
VP Growth, Regional OTT Streaming Platform
Join streaming services using WhatsApp to reduce churn, drive watch time, and automate subscriber support at scale.
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