Handle millions of support tickets, content reports, and creator inquiries on WhatsApp — structured, automated, and scalable. No ticket queues, no fragmented email threads.
No credit card required · Setup in 30 minutes
Scale brings volume — and volume breaks traditional support models.
Millions of users mean millions of queries — login issues, privacy questions, account recovery requests. Email and in-app tickets pile up and response times suffer.
Users reporting harmful content need a clear channel, but most platforms make it cumbersome. Incomplete reports slow down your safety team's review process.
Creators applying to monetization programs, partnership deals, or creator funds flood support inboxes with unstructured messages — hard to process at scale.
Policy updates, feature announcements, and safety alerts sent via email get ignored. Users miss important information, leading to friction and confusion.
From report intake to creator onboarding — every touchpoint, handled on WhatsApp.
An AI bot handles login issues, account recovery, privacy questions, and feature FAQs instantly. Complex cases trigger a structured form that collects all context before reaching a human agent.
Users report policy violations through a conversational WhatsApp form that captures content type, location, and context. Your safety team gets actionable, structured reports — not vague messages.
Creators apply to monetization, brand partnerships, or ambassador programs via WhatsApp forms. Collect portfolio links, audience stats, and niche information in a structured, reviewable format.
Send policy updates, feature rollouts, and safety alerts via WhatsApp broadcasts to opted-in users. 90%+ open rates ensure critical information reaches your community — not spam folders.
From user message to resolved ticket — structured every step.
User messages your platform's WhatsApp number. An AI bot greets them and identifies whether they need support, want to report content, or are a creator with an inquiry.
Based on intent, the bot routes to the right conversational form — support ticket, content report, or creator application. No dead ends, no confusing menus.
The form captures all relevant context — account details, content URLs, screenshots, or creator metrics — before any human gets involved. Your team receives complete, actionable cases.
User gets an instant confirmation with a reference number. Expectations are set — no wondering if the report was received or the ticket was logged.
Agents resolve cases and updates are sent back via WhatsApp. Post-resolution feedback form triggers automatically to measure support satisfaction.
Structured communication builds a safer platform with less manual effort.
AI bot handles Tier-1 queries immediately. Users get answers in seconds, not days — reducing frustration and abandonment.
Every support ticket and content report arrives with complete context. Agents spend time resolving cases, not chasing missing information.
Guided reporting flows make it easy for users to flag violations. More reports, better data, faster takedowns — a safer platform for everyone.
Automate 60-70% of Tier-1 support volume. Grow your user base without proportionally growing your support team.
Structured intake makes it easy to evaluate creator applications consistently and at scale. No more unstructured DMs from hopeful creators.
Every user touchpoint — covered and structured.
AI-powered WhatsApp support deflects the majority of routine queries before a human agent is needed.
Structured reporting flows collect complete information upfront — triaging is 3x faster for safety teams.
Instant responses and proactive updates on WhatsApp consistently deliver high satisfaction scores.
"Our creator applications were a mess — emails, DMs, spreadsheets. WhatsForm gave us a structured intake on WhatsApp that our creators actually use. Review time dropped by half and our acceptance pipeline is finally organised."
Head of Creator Partnerships, Regional Social Media Platform
Join platforms using structured WhatsApp workflows to handle support, safety reporting, and creator relations at scale.
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