Conversational Commerce for Retail & E-commerce
Engage customers with a personal shopping assistant on WhatsApp, driving sales from first query to final checkout and beyond.
Your 24/7 Personal Shopping Assistant
Transform the shopping experience with intelligent WhatsApp interactions that guide, support, and convert customers at every step of their journey.
PRODUCT INQUIRY & GUIDED SELLING
From Casual Question to Confident Purchase
An AI agent acts as a sales clerk, answering product questions, checking stock availability in real-time, and comparing items. It guides customers conversationally towards a purchase, helping them find exactly what they need, anytime.
- Real-time inventory checks via SmartyAutomate
- AI-powered product recommendations
- Seamless transition from inquiry to order
- Answers complex queries from a product knowledge base
ORDER TRACKING & POST-PURCHASE SUPPORT
Build Trust with Proactive, Instant Support
Keep customers informed with real-time order tracking directly in WhatsApp. When issues arise, like a damaged item, the AI can immediately initiate a return or replacement, collecting photos and details in one simple flow, turning a negative experience into a positive one.
- On-demand order status updates
- Automated return and replacement flows
- Reduced load on human support agents
- Higher customer trust and satisfaction
IN-STORE EXPERIENCE EXTENSION
Bridge the Gap Between Offline and Online
Enhance your physical stores with QR codes that launch a WhatsApp assistant. Shoppers can check for other sizes or colors, or even order an out-of-stock item for home delivery without waiting for a salesperson, capturing valuable customer data in the process.
- In-store virtual assistant via QR codes
- Check stock or order items for home delivery
- Capture customer contacts for re-engagement
- Merge digital convenience with physical retail
PROMOTIONS & RE-ENGAGEMENT
Interactive Campaigns that Convert
Leverage WhatsApp's ~98% open rates with segmented, interactive broadcasts. Instead of a static message, engage users with choices that lead to product carousels and in-chat orders. Nurture leads with automated drip campaigns that turn abandoned carts into sales.
- Segmented broadcasts for targeted marketing
- Interactive, two-way promotional campaigns
- Automated abandoned cart recovery flows
- Significantly higher engagement than email
Tangible Outcomes for Your Retail Business
Adopting conversational commerce on WhatsApp delivers a powerful return on investment.
Increased Conversion
Personalized, instant assistance boosts conversion rates and average basket sizes.
Higher Engagement
Promotional campaigns see dramatically higher open and interaction rates compared to traditional channels.
Enhanced Loyalty
A frictionless, supportive post-purchase experience builds trust and encourages repeat business.
Lower Support Costs
AI and automation handle the bulk of routine queries, freeing up your human agents for high-value tasks.
Ready to revolutionize your retail strategy?
See how WhatsForm can turn every customer chat into a revenue opportunity.
Book a DemoReady to Transform Your WhatsApp Business?
Connect today for a personalized demonstration and see how WhatsForm can enhance your business communication.