Sahaj Hospital: Transforming Patient Care with WhatsForm
How a multi-specialty hospital leverages WhatsForm to simplify registrations, deliver lab reports instantly, and ensure continuous care — all within WhatsApp.
Healthcare Communication, Reimagined
Sahaj Hospital set out to create a frictionless patient journey — reducing queues, providing instant access to reports, and keeping patients engaged, so that doctors and nurses can focus entirely on delivering quality care.
AUTOMATED PATIENT REGISTRATION
No More Queues, Just Care
First-time patients can complete registration via a simple WhatsApp chat before stepping into the hospital. WhatsForm collects demographic and insurance details and creates a patient record directly in the HIS/EMR system. This eliminates long wait times and ensures a smooth first impression.
- Conversational pre-registration forms inside WhatsApp
- 70% reduction in registration wait times
- Seamless HIS/EMR integration for accurate data
- Higher patient satisfaction from day one
INSTANT LAB REPORT DELIVERY
Reports at Your Fingertips
As soon as lab results are ready, patients receive a secure PDF on WhatsApp after OTP verification. An AI-powered assistant guides them on next steps, like scheduling a follow-up consultation — without the need to call or visit the hospital.
- Secure, OTP-verified report access
- No need for physical report collection
- AI-assisted next-step guidance
- Convenient, trusted patient experience
POST-DISCHARGE FOLLOW-UP
Care That Continues Beyond Discharge
After patients leave, Sahaj Hospital stays connected through automated WhatsApp care journeys. The system sends medication reminders, schedules follow-ups, and allows patients to log concerns, which are instantly flagged for the nursing team — ensuring proactive and continuous care.
- Automated recovery monitoring
- Personalized medication and check-up reminders
- Patient feedback loop via WhatsApp
- Early alerts for complications
Measurable Impact for Sahaj Hospital
By embedding WhatsForm into daily workflows, Sahaj Hospital achieved visible improvements in both efficiency and patient trust.
Streamlined Patient Flow
Faster registrations and instant report delivery reduced bottlenecks, improving hospital throughput.
Stronger Patient Engagement
Patients stayed connected and informed across every stage of their care journey.
Higher Staff Productivity
Repetitive admin work dropped, freeing staff to focus on critical patient needs.
Modernized Brand Image
Reinforced Sahaj Hospital’s reputation as a forward-thinking, patient-first healthcare provider.
Ready to modernize your patient experience?
See how WhatsForm can integrate seamlessly with your hospital systems and departments.
Book a Healthcare DemoReady to Transform Your WhatsApp Business?
Connect today for a personalized demonstration and see how WhatsForm can enhance your business communication.