Moon Sez: Facilitating Business Growth with Conversational Operations
How the Special Economic Zone uses WhatsForm to manage inquiries, streamline applications, and support businesses.
Building the Future of Business, One Conversation at a Time
For Moon Sez, attracting and supporting businesses requires efficient, transparent, and accessible communication. They adopted WhatsForm to serve as the digital front door for prospective and existing companies in the zone.
INVESTOR & BUSINESS INQUIRY MANAGEMENT
Your 24/7 Virtual Investment Guide
Prospective businesses can interact with an AI agent on WhatsApp to get instant answers about SEZ benefits, available infrastructure, regulatory policies, and setup procedures. The bot qualifies leads by understanding their industry and requirements, then schedules meetings with the appropriate relationship manager.
- Instant, 24/7 responses to investor queries
- Automated lead qualification and segmentation
- Seamless meeting scheduling with SEZ officials
- Delivers brochures and policy documents on demand
STREAMLINED APPLICATION PROCESS
From Application to Approval, Faster Than Ever
The complex process of applying to set up a unit in the SEZ is simplified into a guided WhatsApp conversation. WhatsForm collects all required corporate information and allows for secure submission of legal documents, with real-time validation to reduce errors and accelerate the approval cycle.
- Conversational application forms
- Secure submission of legal and corporate documents
- Automated status updates for applicants
- Integration with the SEZ administrative backend
OPERATIONAL SUPPORT & SERVICE REQUESTS
An Efficient Helpdesk for Resident Businesses
For companies already operating within Moon Sez, WhatsForm acts as a 24/7 helpdesk. Businesses can raise service requests for maintenance, logistics, or customs clearance via simple forms. The requests are automatically ticketed and routed to the correct department for swift resolution.
- 24/7 portal for service and maintenance requests
- Automated ticketing and departmental routing
- Broadcasts for important announcements and policy changes
- Improved operational support and tenant satisfaction
Tangible Outcomes for Moon Sez
WhatsApp automation has become a cornerstone of Moon Sez's strategy for attracting and retaining businesses.
Faster Investment Cycle
Reduced the inquiry-to-application time by providing instant information and a simplified process.
Enhanced Investor Experience
Offered a modern, responsive, and transparent communication channel that impresses potential investors.
Improved Operational Efficiency
Streamlined internal workflows for applications and service requests, reducing administrative workload.
Greater Tenant Satisfaction
Provided businesses within the SEZ with a quick and reliable channel for support, improving retention.
Ready to build a smarter, more responsive business ecosystem?
See how WhatsForm can streamline your B2B and B2G communication channels.
Request a ConsultationReady to Transform Your WhatsApp Business?
Connect today for a personalized demonstration and see how WhatsForm can enhance your business communication.