Refund & Cancellation Policy

At WhatsForm, we are committed to providing exceptional service and ensuring your success with our platform. We understand that every business has unique needs, and we strive to deliver solutions that exceed your expectations.

• 30-day trial period for all new subscriptions
• Dedicated onboarding support for premium plans
• Regular platform updates and feature enhancements
• 24/7 technical support for all subscribers

We operate under a structured refund policy designed to be fair to both our customers and our business operations. All refund requests are evaluated on a case-by-case basis.

However, we understand that exceptional circumstances may arise, and we are committed to working with our customers to find appropriate solutions.

We may consider refunds in the following specific circumstances:

• Technical issues preventing platform usage that cannot be resolved within 48 hours
• Service disruption lasting more than 72 continuous hours
• Billing errors or duplicate charges on our part
• Failure to deliver promised features within the agreed timeline
• Data security breaches affecting your account (with appropriate compensation)

Refund requests must be submitted within 7 days of the incident or billing issue, accompanied by relevant documentation.

You can cancel your WhatsForm subscription at any time through your account dashboard or by contacting our support team. The cancellation process is straightforward and transparent.

• Login to your WhatsForm dashboard
• Navigate to Account Settings > Subscription
• Click "Cancel Subscription" and follow the prompts
• Alternatively, email us at sales@smartysoft.in with your cancellation request

When you cancel your subscription, we ensure a smooth transition while protecting your data:

• Access to premium features continues until billing cycle end
• Data export options available for 30 days after cancellation
• Account downgrades to free plan (if available) automatically
• All form responses and data remain accessible for 90 days
• Option to reactivate subscription within 30 days without data loss

In exceptional circumstances where a refund is approved, we calculate prorated amounts based on unused service time:

• Annual subscriptions: Prorated monthly calculation for unused months
• Monthly subscriptions: Prorated daily calculation for unused days
• Processing time: 5-10 business days for refund completion
• Refund method: Original payment method or bank transfer

Setup fees, integration costs, and custom development work are generally non-refundable unless there was a service failure on our part.

Enterprise customers and those with custom solutions have specialized refund and cancellation terms:

• Custom refund terms as specified in your enterprise agreement
• 90-day notice period for enterprise subscription cancellations
• Dedicated account manager assistance throughout the process
• Data migration support included for approved cancellations
• Flexible payment adjustment options for service modifications

To request a refund, please follow our structured process to ensure quick resolution:

• Email sales@smartysoft.in with "Refund Request" in subject line
• Include your account details and subscription information
• Provide detailed explanation of the issue or circumstances
• Attach relevant screenshots or documentation if applicable
• Specify your preferred refund method and timeline

Our support team will review your request within 24 hours and respond with next steps or additional information requirements.

If you are not satisfied with our refund decision, we offer additional resolution options:

• Escalation to senior management for review
• Third-party mediation services for complex disputes
• Account credit options as alternative to cash refunds
• Service upgrade or additional features at no extra cost
• Extended trial periods or service adjustments

We are committed to finding mutually acceptable solutions and maintaining positive customer relationships.

This refund and cancellation policy is subject to periodic updates to better serve our customers and reflect changes in our services.

• Policy changes will be communicated 30 days in advance
• Email notifications sent to all active subscribers
• Updated policy posted on our website with effective dates
• Existing subscriptions honor terms from signup date
• Option to cancel before policy changes take effect