Indian Banks Send OTPs on WhatsApp.
Why Not Everything Else?
India has 500 million WhatsApp users — the largest base in the world. Yet most banks still send customers to branches for loan forms, KYC updates, and claim filings. The channel is already trusted. The adoption is the problem.
- Conversational loan applications
- AI-powered KYC & onboarding
- Claims filed in 3 minutes
500M+
WhatsApp users in India
98%
Message open rate
23×
Daily WhatsApp opens per user
0
Banks fully using it for forms
Banks are on WhatsApp. Barely.
Using WhatsApp only for OTPs and alerts is like owning a Ferrari and using it to store boxes. Here's what's still broken — and what WhatsForm fixes.
Still broken: Loan applications are still PDF forms emailed or handed at branches
Conversational loan intake on WhatsApp — done in minutes
Still broken: Balance enquiry means calling IVR and pressing 1-2-3-4
Instant OTP-secured balance check on WhatsApp
Still broken: KYC updates require a branch visit or scanning + emailing docs
In-chat document upload with instant acknowledgement
Still broken: Insurance claims still need agents, forms, and physical paperwork
File FNOL via WhatsApp — photos, details, claim ID in 3 minutes
BANKING FAQS & TRANSACTIONS
Your Customers' Personal Banking Assistant
Empower customers with a 24/7 AI agent that can handle queries like balance inquiries, transaction history, and password resets after proper OTP authentication. It can also guide them through service requests like ordering a chequebook, all within a secure chat.
- Secure, OTP-authenticated access to account info
- Instant answers to common banking FAQs
- Automated handling of routine service requests
- Reduced wait times and IVR frustration
LOAN & INSURANCE APPLICATIONS
From Inquiry to Pre-Approval in Minutes
Transform lengthy application forms into an interactive conversation. The AI agent can gather applicant details, integrate with APIs for real-time credit score checks, and even provide instant pre-approval, significantly speeding up the process and improving completion rates.
- Conversational data collection for applications
- Real-time eligibility checks with API integration
- Instant pre-approval to keep leads engaged
- Seamless handoff to agents for final verification
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CLAIMS & SERVICE REQUESTS
Fast, Empathetic Support When It Matters
Expedite insurance claims by allowing customers to file their first notice of loss via WhatsApp. The AI can collect incident details, request photos of damage, and provide a claim ID instantly. This reduces anxiety for the customer and streamlines the process for the insurer.
- Guided, conversational claims filing process
- In-chat collection of photos and documents
- Instant acknowledgement with a claim reference ID
- Faster and more efficient claims processing
REGULATORY COMPLIANCE & SECURITY
Built for Trust and Accountability
Our platform is designed with the BFSI sector's needs in mind. All interactions are logged for a complete audit trail. We support two-factor authentication, data masking, and encrypted storage to ensure you meet stringent data protection and compliance standards.
- Comprehensive audit trail of all conversations
- Integration with two-factor authentication (2FA)
- Built-in security awareness messages for customers
- Secure handling of sensitive personal data
Tangible Outcomes for Your Institution
Adopting an AI-driven WhatsApp strategy delivers significant improvements in efficiency and customer satisfaction.
Improved Customer Experience
Provide instant, 24/7, and convenient service, eliminating call queues and branch visits for routine tasks.
Massive Cost Savings
Dramatically reduce call center volumes by automating the vast majority of common queries and requests.
Increased Lead Conversion
Make loan and policy applications frictionless and interactive, leading to higher completion and conversion rates.
Enhanced Compliance
Maintain meticulous records of all customer interactions to simplify audits and meet regulatory requirements.
Your customers are on WhatsApp.
Meet them there — fully.
Stop sending PDFs. Stop running IVRs. Turn WhatsApp into your most powerful financial services channel.